Wayfinder Policies
At Wayfinder Therapy, we are committed to providing psychological services in a way that is respectful, transparent, and supportive for clients.
The policies below outline important information about how services are provided, including privacy and confidentiality, appointments and cancellations, communication, and what to expect when attending sessions.
These policies help ensure that clients understand how their information is handled, what responsibilities both the clinician and client have, and how services are delivered safely and effectively.
Clients are encouraged to review these policies before attending their first appointment. If you have any questions about any of the information outlined below, please feel welcome to discuss this with your psychologist.
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Wayfinder Therapy is committed to protecting your privacy and handling your personal and health information responsibly.
This policy explains how your information is collected, used, stored and disclosed in accordance with Australian privacy legislation.
Collection of Personal Information
Wayfinder Therapy collects personal and health information that is necessary to provide psychological services.
This may include:
name, address, date of birth and contact details
emergency contact details
Medicare, NDIS or referral information
health history and relevant background information
information about your mental health, wellbeing and treatment goals
session notes and assessment information
reports or correspondence from other health professionals
Information is usually collected directly from you, but may also be provided by:
parents or guardians (for children)
referring professionals (e.g., GP)
other professionals involved in your care, with your consent.
Use of Personal Information
Your information is used to:
provide psychological assessment and treatment
maintain accurate clinical records
communicate with you about appointments and services
coordinate care with other professionals where appropriate
process payments and Medicare or NDIS claims.
Information will only be disclosed to third parties where:
you have provided consent
it is required to coordinate your care
disclosure is required by law
there is a serious risk of harm to you or another person.
Storage and Security
Wayfinder Therapy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Clinical records are stored using secure electronic practice management systems and appropriate security safeguards.
Clinical records are retained in accordance with professional and legal requirements.
AI-Assisted Documentation
Wayfinder Therapy may use secure AI-assisted tools to support clinical documentation.
This may include temporary processing of session audio to generate transcripts or draft clinical notes. These tools assist the psychologist with administrative tasks only and do not replace professional judgement. All documentation is reviewed and finalised by the treating psychologist.
Audio recordings are not retained after transcription unless clinically required.
Access to Information
You may request access to your personal information or request corrections if information is inaccurate or incomplete.
Requests can be made by contacting Wayfinder Therapy directly. In some circumstances access may be limited in accordance with legal or ethical obligations.
Contact
If you have questions about this privacy policy or how your information is handled, please contact:
admin@wayfindertherapy.org
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Wayfinder Therapy Practice Policies
The following policies outline important information about appointments, fees and the provision of services at Wayfinder Therapy.
Appointments
Appointments are reserved specifically for you. Sessions typically run for approximately 50 minutes, with additional time allocated for note writing and administration.
Additional time spent on activities such as report writing, consultation with other professionals, or reviewing documents may be billed separately where relevant.
Cancellation Policy
If you need to cancel or reschedule an appointment, please provide at least 48 hours notice.
Cancellations made with less than 48 hours notice may incur the following fees:
24–48 hours notice: 50% of the session fee
Less than 24 hours notice or non-attendance: full session fee
Cancellation fees are not claimable through Medicare, NDIS, or private health insurance.
Payment
Payment is required on the day of the appointment unless alternative arrangements have been made.
Where applicable, Medicare rebates may be processed after payment if a valid referral has been provided.
NDIS services are billed in accordance with current NDIS pricing arrangements.
Communication Between Sessions
Administrative communication regarding appointments can occur via email or SMS.
If clinical advice or extended communication is required outside scheduled sessions, additional fees may apply.
Collaboration with Other Professionals
With your consent, Wayfinder Therapy may communicate with other professionals involved in your care, such as GPs, schools or allied health providers, to support coordinated care.
Farm-Based Therapy Setting
Some sessions may occur in a rural or farm-based setting.
This environment includes animals and natural surroundings which may be present during visits.
Wayfinder Therapy provides psychological services in a farm setting. These services are not animal-assisted therapy.
Interaction with animals may be limited and is not a structured part of the therapeutic intervention.
Clients who choose to interact with animals and the farm grounds do so voluntarily and at their own risk. Clients are expected to follow any safety instructions provided by the clinician while on the property.
Safety and Emergencies
Psychological services provided by Wayfinder Therapy are not an emergency service.
If you require urgent support, please contact emergency services or an appropriate crisis support service.
Policy Updates
These policies may be updated from time to time. The most current version will be available via the Wayfinder Therapy website or provided upon request.